Monday, June 30, 2008

The Case Against: Mr. FOY

I know you've already heard me rant about Mr. FOY. Now, you may think that I exaggerate a bit about his lack of intelligence and memory. Well, here is a true example, and sheer and utter proof of his idiocy.

Mr. FOY called wanting to know the number of Steve Woz of the Apple II fame. Mr. FOY frequently calls wanting the contact information for important people in many industries, all to tell them about his miraculous discoveries that will improve the human life span. He himself, he believes, is evidence of this. He feels he is a young man at a prime age still. Mr. FOY, however, in the rest of the world's reality - is about 80 something, nearly bald, his stringy hair is badly dyed, and then other times, badly bleached. He looks like his age, which is 80 something, and sadly, No man, no matter his age, should EVER wear short shorts... I'm not saying these things to be mean. It's just the honest truth. But, I am digressing from the point.

We of course, start to look up the contact information for Mr. FOY. The best I can find is a mailing address from a 1994 book entitled "Contact any Celebrity"... which I am disturbed to admit how handy it comes in, especially when dealing with Mr. FOY. I have written down on a piece of scratch paper "Steve WOZ, Apple, Needs Contact Info 555 - 1234." This is a note to myself writing down what Mr. FOY needs, and Mr. FOY's own number to call him back. I called him back and when he didn't answer, left a message on his answering machine of the address I had found. Voila. Well, when I dashed in back to grab something at my desk, my co-worker ended up answering a call from him. I happened to walk out to hear her saying, "Oh, yes, well, it looks like we have his phone number here, and it is 555-1234." She plesantly finished the call and hung up. I think blinked and then informed her that the number she had just given Mr. FOY was actually his own phone number. She of course felt horrified for a moment, but no one could blame her - I'd probably have thought the same thing if I'd found that note too. We both ended up giggling, and we waited for him to call back upset.

It didn't really surprise me that he didn't catch it right away. But, it did surprise me when he called back five minutes later, and my co-worker answered the phone, expecting to hear him rant and yell, only to have him comment how interesting it was that Steve Woz had the same area code. And interestingly enough, the same phone number suffix. That must mean that Steve Woz lives near him! How exciting! Could she try to find his personal home address?

Friday, June 27, 2008

Peeve of the Day: Judging a Book by it's Cover

Honestly, I didn't mean to start this out and have the snark flying out as if we were whipping through space in warp speed. Really. I really have gone six months with nothing to snark about. Regardless, the snark continues.

We've all heard the saying, "Never judge a book by it's cover." And no, you shouldn't. We all do it anyway. I'll be the first to admit it. In some cases, this is a good thing. Like, when you are the teen librarian looking at a faded out Technicolor paperback book cover that no living soul between the ages of 12 & 20 is going to want to touch it. Hell, I don't even want to touch it, and I'm older than that. So... yes, there is something to be said for book covers, our judgments, and their selling points. Which is their whole purpose - to sell the book.

You know - the cover looks interesting, so you investigate what the book is about, then you either take it with you or not. Then there's a whole new dimension to book cover judging. The kind of judging that involves a lot of assuming and making up your own interpretation of the artwork. Take for example, one of the covers from the Black Cat manga series. (I tried to find a link but I can't find a copy of the exact image online to link to) . The head of the technical services department came up to me concerned, and to notify me that they had blacked out the number 13 on the cover, which is written in roman numerals, on the upper breastbone of the main character. I looked at her a bit perplexed, not understanding what the big deal was (I'm a bit naive).

"13 is a gang number"
"Oh..."
"Well, and TS2 pointed out that this looks like a gang member, and this a pregnant girl... and we weren't sure about this one here...."
"Ahhh. Actually, the number 13 in this story is used as the number for bad luck, it was branded into his skin as part of his joining a secret assassins organization. No, she's isn't pregnant. She's another bounty hunter in the story, so is the third guy."

And so here is another lesson about librarians. We do not judge the books we select, other than for their literary merit. I have bought books that I personally find reprehensible, and helped people find information I personally found in bad taste. We are trained in library school to uphold equity of access, no matter what for, to not censor materials, just because they offend us personally, and ultimately, to reflect and build a collection that is representative of our community as a whole. Even the ugly bits. For example: I once had to shatter the naive reality of many of my co-workers who were aghast that I had bought an urban teen paperback fiction title that had a graphic sex scene in it, right near the beginning no less. And even worse - the main character was a prostitute and had no remorse for her lifestyle (and at the end of the book kills the pimp). To which I replied, "There are teenage prostitutes in our community (which I know for a fact, I had a friend that worked in a group home with many of them), and as a librarian, it is my job to make sure that everyone within this community can find a book that they can relate to. " And really, outside of the murder thing, self empowerment isn't a bad message. I may be naive - but hopefully I'll never be an ostrich librarian.

Wednesday, June 25, 2008

Peeve of the Day: People Giving Up Too Easy

Now, this peeve is two-fold. It means the people who are too lazy and want the answer three days ago and can't find it immediately themselves, so they come ask us, and then have the gall to be annoyed that we also have to take the time to look for it. It's called -research- for a reason.

And then there are simply the people who... just... give up too easy. I had a call today.

Lady: I'm doing a fund raiser in the area and I'm wondering what the biggest church is. Do you happen to (magically) know which one it is?
Me: Uhm... No. I do not. However, I can look.
Lady: So you don't know which church is the biggest church?
Me: Not off the top of my head, No.
*Co-worker notices the conversation and starts making arm motions at me - wondering if they mean physically the largest, or with the most people who attend it*
Lady: So do you live in Somewhere, Someplace, or what? How can you not know which church is the biggest?
Me: Actually, I don't live here where I work. I live a couple towns over. *Having finally deciphered arm gestures from my co-worker* Are you looking for the largest church in the sense of the largest physical building, or the largest amount of people attending?
Lady: So you don't live there?
Me: No. So are you looking for the church that is physically the largest? Or... *click, the line goes dead in the middle of my sentence*

It never ceases to startle me when people just randomly hang up on me. More so, when I'm in the middle of TRYING to help them. I hate patrons who get so hung up on my initial answer admitting I'm not an omniscient god and therefore don't bother listening to me continue to try to help them figure out the answer. For all you idiots out there that think librarians know everything? Your stupid. We don't. We just know how to find it and places to try to look for it. That is, if your willing to give us enough information to continue to do so.

Tuesday, June 24, 2008

Legions of Oz'ian Scarecrows...

Ah... joy. I really had hoped I wouldn't have quite this much fodder so early on. Oh well. :P

Today's theme was... oz'ian scarecrows. The plethora of people simply missing... brains. Or Marbles... or maybe simply just the *spark* of brain power needed to get through the day.

"So you were able to log into the computer?"
"No."
But, as Mr. FOY (Fountain of Youth) had already explained to me that he had opened the browser, I am perplexed. Now, I will state a disclaimer here, with any OTHER patron - I'd have gotten up and walked across the building to the computer lab. Mr. FOY, however, has proven time and time (and time and time and time) again, that you can explain everything in simplistic idiot English, and he still does not comprehend, understand, or ever remember what you taught him, the very next day. Regardless, I could ask the same question
"So you -were- able to log onto the computer?"
"Yes. I typed in myisp.com and it didn't go anywhere"....
"Well, on our computers, you need to type in the entire address *writes down on scratch paper* http://www.myisp.com/ into the address bar at the top of the browser. " (And yes, sadly, stupid public internet browser, you do have to type the whole thing in. Dam you IE for making life hard for those of us who do not use your buggy product and never learned the proper way to type in an full address in the address bar.) I get a blank stare.
"But I've never had to do that before"....
At which time my co-worker chimed in with "There's always a first time..." Which, with Mr. FOY, it will beonce again tomorrow when it is all once again, totally forgotten.

So then a co-worker, a page at our library came up and asked for map directions to a business in the next town over. Let me first say, I <3 all my co-workers. But really, the fact that this particular co-worker has asked for this very same thing, THREE times now (granted, over a span of 8 months) .... I wonder why it's so hard to .... not lose the directions for next time. Maybe it's just a by-product of the modern day and age where if it's not useful right now, it should be tossed and forgotten. Gah.

And then, another patron...
Ask Question.
No.
Ask Same Question.
Yes.
Rephrase Question again.
No.
Dumb down question to most simplistic idiot form.
Yes.
ARGH. Bloody Hell people - this isn't class. I'm not your teacher expecting you to answer something because I thought you were chatting in the back of the classroom with your friend. I'm trying to help. I'm at a loss when I've rephrased so many times and dumbed it down so much even I can't figure out what I'm trying to ask anymore. Which perpetuates the "Let me see it, take your laptop, magically fix it, and you never learn a dam thing for next time" mentality. *sigh*

Why do we need school libraries? So I can spend my time being a reference librarian, not a help idiots skate through life without ever learning anything librarian.

Monday, June 23, 2008

Peeve of the Day: "I ran out of computer time, so could you...."

Every library card holder gets 1 hour (which is really more like 1.5 with the time extenders) of Internet time a day. So, I find it utterly baffling when people come up to me and say "I've used up all my time already today but I couldn't find this "spiffy" thing that I need to know." And I type it into Google, with straight up, no boolean operators or other tricks as simply -spiffy thing- and WHAM! First hit, all the information they need from wikipedia. For the love of all things shiny and sparkly (yes, I know it isn't a real word) - don't waste my time with your laziness. I would much rather help the people who really can't use a computer find what they need than do your dam work for you. You are in college, right? And in this case, yes. This person was asking about something they wanted to know for their college class. My faith in modern education continues to flounder.

I will say here, there are many librarians that are anti-wikipedia, and that as an openly editable source, yes, it's reliability is always in question. NO, I do not think it is a better source than finding actual information in some psychology book (that was what the spiffy thing was about) - but when dealing with certain types of people, they don't want you to find the truly valuable information, they just want the answer... yesterday. So, wikipedia is great for that.

Tuesday, June 17, 2008

Theme of the Day: Lazy Idiots

For those of you who have never worked in public service - it always seems that the days have themes... you get one particular brand of idiot, and then another, and another, and another... until by the time you get off the reference desk your ready to stab someone in the eyeballs.

My first joyous encounter today came in the form of a phone call from Mr. TooLazyToUseThePhoneBookHimself. Who called, per the usual, to have the librarian (in this case, me) look up the phone number and mailing addresses of various publications. Other days, it's cities and governmental institutions. Now normally, this is all fine and good. We are happy giving librarians who generally don't mind looking up things for patrons. What sets Mr. TooLazyToUseThePhoneBookHimself apart from every one else is twofold. First - he does this weekly. Ranging from 2-10 requests for contact informations. Oftentimes, asking more than one librarian when he doesn't get his answer immediately. Second - and for me, this is the killer - he then usually shows up in the library himself, hops on the internet and looks up more. For the love of all things shiny and cuddly - JUST DO IT YOURSELF FROM THE START AND DON"T WASTE MY TIME!!!

Mr. Too: I'd like the contact information for "this" and "that".
Me: Sure, it'll be a moment, my computer is rather slow today. (They promise that we'll get more bandwidth, but as I also found out today, the director FIRED our tech person so the city could take over... like hell it's going to happen now....) Is "that-y" the correct publication?
Mr. Too: Well, was there anything under "that" in the right state?
Me: No, Only "that-y". (If your original search string had had a data result, I would have told you. I'm not evil and trying to keep you from the information....) Do you have a pen and paper? Ok. The phone number is....the address is....
Mr. Too: Did they list a 800 number?
Me: No, I'm sorry they did not.
Mr. Too: Are you sure? Can you look again?

ME, ready to kill. I know that in the new modern age of libraries and computers, patrons want to be in the drivers seat and tell you how to do your job, but the whole reason they asked us in the first place was because they couldn't do it themselves. Or, in Mr. TooLazyToUseThePhoneBookHimself's case... he's just too dam lazy and would rather waste the time of the librarians. NO WE DO NOT JUST SIT THERE AND READ ALL DAY, DAMMIT. And don't ask me to look again just because the answer does not suit your needs. It is what it is.

Happy moment of the time on desk today: Avoided questions from TeacherFoiledByPDFs.

And then... oh yes, it was quite a day today - the best bit of the day. The phone rings. All my restraint not to just scream at whoever is on the other end (it was a really busy day, despite my normal hatred of phones) when I noticed the caller ID was from a city phone number. Crap. Better play nice. I noticed that it flashed "(Three Letters I can't Remember) INTERN". Oh, this was gonna be fun.

The "Intern" wanted a "this" book. A book by an author, who we shall call, "InternsAuthor." As names can be very tricky to spell, I usually make a scribbly note, and ask for the title. Things are usually easier to find by the title. "There is no title"..... 0.0 QUE? I verified, there was no title. Fortunately for me, this was just a case of the usual "anything by this author" request. (Phew). We had nothing. I told him thus. He wondered if the neighboring city had it. I checked, and discovered the only place that any of "InternsAuthor"'s books could be found were in Universities and Colleges. I told the Intern this. He was rather perplexed. So he asked me to do a search string for a banal list of words that any person who knows anything about boolean searching would say, "that isn't going to work." It's like searching for "red blue green yellow" and entirely missing the point of finding the rainbow. Regardless, I did what I could modifying the search string to try to pull up something. I did. Again, only in universities. Obviously, what he was looking for is something so technically frightening that only professors who like to torture young minds would be interested in it. Now, it is my own fault for thinking I was dealing with anyone of some intelligence, when he pulled the "I work for the City" card on me. My response was "Yes, I noticed that when you first called from the Caller ID." Honestly, the sound of his phone receiver going cockeyed as he turned to look at his phone, was priceless. What planet is he from, I wonder? Tech Intern, who doesn't realize that in our large scale building there is Caller ID? And yet he wants some sort of massively technical jargon, and cannot understand why the PUBLIC library does not have it? And the suggestion of going to a University (there is one, in either direction, North or South, 30/15 mins away, not to mention 3 colleges in the area as well) is simply out of the question? Mind boggling. In all honesty, we could get the book from him from one of the Universities, it takes a couple weeks, but we could swing it. Unfortunately, he was so stunned by the fact we didn't just have copies of it laying around I never got a chance to explain this before he hung up.

So in summary: 1. Don't ask the librarian to do something you can do yourself. We have true idiots to deal with and wasting our time with you is annoying. 2. Don't tell the librarian how to do their job. They were tortured for years to earn their Masters just to be able to answer your questions, and your lack of faith in our abilities is disturbing. 3. WE DO NOT SIT AROUND AND READ ALL DAY. 4. Give the librarians a break. Even when we know, hands down that your question is impossible to answer, we'll try anyway. Just to humor you. 5. If you do not know the difference between a public and academic library, I suggest you go back to your technical jargon planet and figure it out.

Thursday, June 12, 2008

It's About Time...

Really, I know, it's about time I started this blog up. I've talked about it for a couple years (scary that, eh?) and finally decided I will. Someone has to got to set the record straight about what librarians really do. So, to start things off on the right foot, a little librarian snark.

If people ever try to convince me that young male teens are anything but wild animals, I will mock them. I will mock them, and point to our elevator. In our new building. Which we just opened a month ago. That now, has been peed in twice, by such lovely young gentlemen of our community.

Only wild animals whip out their wangs and mark their territory on large slabs of metal. In a small enclosed space. Where it can be smelt for weeks on end. By every human being that cannot walk up the stairs. I am simultaneously aghast, and highly amused by the sheer absurdity of it.

The number #1 reason I became a librarian? Never a Dull Day.